A website you can use, and help when it falls short

Our aim

We want everyone who visits finvo.ca to be able to read it, find their way around and get in touch, whether they use a screen reader, a keyboard, zoom, voice control or a small phone.

Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. It's a goal we design and check against, not a claim that every page meets it today.

What we do

• Contrast. Text and buttons use colour pairs chosen to meet WCAG AA contrast, and our page checks flag text that doesn't.
• Keyboard use. Links, buttons, menus and questions can be reached and opened with a keyboard, with a visible outline showing where you are.
• Skip link. A "Skip to content" link at the top of every page lets keyboard and screen reader users jump past the menu.
• Text alternatives. Images and icons that carry meaning have a text alternative. Purely decorative ones are hidden from screen readers.
• Not colour alone. We don't show information by colour alone. Words, labels or shapes carry the same meaning.
• Phone layouts from 320 px. Every page is checked automatically at widths from 320 px phones to 1920 px desktop screens each time the site is updated, so text shouldn't need sideways scrolling. We keep fixing anything we find.
• Less motion. If your device is set to reduce motion, the gentle fade-ins and the moving review cards stop, and everything shows straight away.

How we check every page

Each time we change the site, an automated check opens every page in a real browser, the way a visitor would, and measures it. A page that fails one of the checks marked "must pass" is fixed before the change goes live. The others are flagged for a person to look at.

We also look at each changed page at phone and desktop sizes ourselves. Automated checks can't judge everything, such as whether a text alternative says something useful or whether a page reads in a sensible order with a screen reader, so we rely on people telling us too.

Known limits

We'd rather tell you where the site falls short than leave you to find out:

• Wide tables on phones. Some wide tables, such as price comparisons, scroll sideways inside their own box on a phone instead of fitting the screen. The rest of the page doesn't move.
• Small links inside sentences. Links that sit inside a sentence are the size of the text around them, smaller than the 40 px our check asks of stand-alone buttons. Zooming in makes them easier to tap.
• Charts and mock-ups. Some charts and screen mock-ups are decorative, so screen readers skip them. Where they show something useful, we aim to say the same thing in the text nearby. If you think something is missing, tell us.
• Government PDFs. We link to forms and guides on government sites. Those PDFs are outside our control and may not work well with every screen reader. The office that published one may offer another format, or we can help you find what you need.
• Other sites. The client portal and our booking page are run by service providers, so their screens may work differently from this website. If you get stuck, contact us and we'll help another way.

Ask for help or another format

If any part of the website is hard to use, or you'd like information in another format, contact us and tell us which page and what would help. We can also go through a page with you by phone.

Our hours are Mon–Fri, 9 am – 5 pm PT/MT. You can also book a free 15-minute call and tell us what would help.

Languages

We work in English, Punjabi and Hindi. The website is in English, but if you'd prefer to talk in Punjabi or Hindi, say so when you call or email.

Review date

We last reviewed this statement on 31 Oct 2026. We update it when we change how the site works or learn about a problem, and the date at the top changes with it.

See also our privacy policy and terms of use.